If you have any questions about the information below, please contact us at (404) 467-0227.

ALL CONFIRMED AND COMPLETE TICKET ORDERS ARE 100% GUARANTEED
Empire Tickets will make every effort to fill your ticket order as soon as possible. However, because each event holder has varying ticket release policies, Empire Tickets reserves the right to fill your order up to the week of the event. Empire Tickets reserves the right to upgrade or downgrade seating at no additional cost to the client. (Note: In this rare instance of downgrade, the client will be notified prior to seats being downgraded.)

Note: This guarantee only applies for events that occur within the continental United States. For events occuring outside the continental United States, a 100% refund will be issued for undelivered tickets.

Payment Methods
Empire Tickets accepts several methods of payment to accommodate your needs including American Express, MasterCard, Visa, and Discover.

*All prices are in U.S. dollars.*

Pricing and Availability
Empire Tickets and Tours, Inc. of Georgia is a private ticket agency not affiliated with Ticket Master, or any other box office venue. The price on the ticket may not be the sale price. The sale price may include a substantial service charge that reflects the cost of obtaining, reselling, and delivering the tickets. All sales are made by Empire Tickets and Tours, Inc. of Georgia. The order will be placed and the consideration will be paid in the State of Georgia and shall be governed by the laws of the State of Georgia.

Tickets are bought and sold at open market prices that are subject to change at any time.

Convenience and Handling Charges
Tickets purchased from Empire Tickets will be subject to a 7% per ticket, non-refundable handling charge.

Cancelled Events
If an event is cancelled for any reason other than an act of God (rain-out, earthquake, flood, etc.), a strike, protest, lockout, catastrophic events (i.e. acts of terror), or incidents of national security, we will provide a full refund for the amount that you paid for the tickets. Any shipping charges and handling charges are not refundable.

If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. If you can not make the new date we will accept the tickets back from you on a consignment basis only. You would receive 100% of the amount that we sell them for up to the price that you paid.

Empire Tickets is acting only as a ticket broker or agent to facilitate the availability, sale, and delivery of the admission tickets to the event, is not a promoter or manager of the event, and, therefore, assumes no responsibility or liability for the staging of the event.

Refunds and Exchanges
Empire Tickets is not responsible for lost, stolen, or damaged tickets. Tickets can only be returned on a consignment basis where you would get 100% of the amount that we resell them for, up to the amount that you paid for them.

Shipping Policies and Will Call
Empire Tickets requires a signature on all deliveries. Therefore, all deliveries are made using an express courier service. We do not allow any reroutes on the package. The courier must deliver it to the address on the package. They can not deliver it to any other address. If you have any specific delivery requirements, please make those arrangements when you place the order.

Tickets are normally sent to your credit card Billing Address. The Billing Address will be verified with your credit card company. Therefore, you must use the exact mailing address to which your credit card statements are mailed.

Should you require that the order be shipped to an alternate address we will require faxed authorization from you. This includes a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used. This is done to protect both of us against fraudulent use.

The tickets will be delivered using the best method. If possible, we will inform you of the courier and the time to expect delivery when the order is confirmed.

If you have selected delivery through Federal Express, please allow at least 3 days after your order is made to receive your tickets. If you have not received your tickets within 48 hours of the event, please contact us at (404) 467-0227.

Federal Express Delivery Schedule and Pricing
All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.

Will Call Pickup
You will need to present a drivers license/picture identification.

New Jersey Residents
New Jersey State statues currently prohibit us from selling tickets for events taking place in New Jersey state to New Jersey residents.

We can not sell tickets for events that take place in the state of New Jersey if you have a credit card billing address or a shipping address that is located in the state of New Jersey.

If the event takes place within the state of New Jersey, we can only sell the tickets to people that live outside of the state of New Jersey. Should you disagree with these laws please contact your State Representative and voice your opinion.

North Carolina Residents
North Carolina State Law currently prohibits us from selling tickets for events taking place in North Carolina as tickets only.

All tickets sold for events in North Carolina are sold as "package" items. Tickets are not sold as tickets only. Packages may include, but are not limited to nor guaranteed to contain, a brunch, transportation, hospitality, tailgate party, Empire Ticket VIP Membership, etc. All ticket sales for North Carolina events will be package sales ONLY.

Should you disagree with these laws please contact your State Representative and voice your opinion.

Missouri Residents
Missouri State Law currently prohibits us from selling tickets for events taking place in Missouri as tickets only.

All tickets sold for events in Missouri are sold as "package" items. Tickets are not sold as tickets only. Packages may include, but are not limited to nor guaranteed to contain, a brunch, transportation, hospitality, tailgate party, Empire Ticket VIP Membership, etc. All ticket sales for Missouri events will be package sales ONLY.

Should you disagree with these laws please contact your State Representative and voice your opinion.

Online Ticket Ordering Policy
For your security and to protect you against unauthorized use of your credit card, we require your signature to confirm both your order and that you are an authorized user of the credit card that was used to place the on-line order. This is the process:

• A representative will call you at the phone number you provided to us to confirm your order.
• Our representative will then fax or email you our authorization form. Please note that by placing your order for tickets online and submitting your phone and fax numbers and email address to us you expressly consent to and authorize a representative of Empire to contact you via phone, fax and email in order to confirm and complete your order or to notify you of any processing issues.
• You will sign and fax back to us the authorization along with a front and back copy of your credit card and drivers license, or other picture ID. The purpose of this is so that we can compare the signatures on the back of the credit card with the picture ID and the fax so that we know your card is not stolen, and that you are the authorized user of the card.
• Our fax number is 404-467-0937.
• All orders are guaranteed per our authorization form.
• We do reserve the right to replace exact seats with comparable seating.

Ticket Availability
Some seats that appear on our Web site are not stocked by Empire Tickets. They belong to a "shared" inventory and should be available but, in some rare cases, may be sold before an order can be processed. If that situation occurs, you will be notified within 24-hours and will be offered comparable seating options.

Empire reserves the right to cancel any order or request in the event of any of the following:

• Non-confirmed orders
• Exact seating requests that are unavailable
• If there are sudden, drastic changes in market value
• Section errors / pricing errors

Same Day Ticket Orders
Please consider logistics when ordering. If you are ordering online tickets the day of the event, please call 404.467.0227 to confirm that the tickets you want are still available and to determine how they will be delivered to you. Most same day ticket purchases will need to be picked up by the customer at the Empire Tickets office or at "Will Call" when they arrive at the event that day.

Technical Issues
It is always advisable to call to confirm any Web transaction, (404.467.0227 or 800.725.0112) because Empire cannot be held responsible for technical "break downs" (such as firewall or server issues) on the part of the purchaser or a service provider such as AOL or Yahoo.

Promotional Discounts
Empire Tickets stocks a finite number of tickets in it's inventory for special promotions; therefore, all ticket discounts are subject to availability. When the tickets "on special" are gone, they're gone! We hope that every customer has the opportunity to take advantage of our discounts, that is why we do it weekly. If you miss out one week, please keep trying.

Information on compliance with and applicability of the CAN-SPAM act
The CAN-SPAM Act regulates commercial email, which is defined as any email message "the primary purpose of which is the commercial advertisement or promotion of a commercial product or service." A "transactional or relationship message" - email that facilitates an agreed-upon transaction or updates a customer in an existing business relationship - may not contain false or misleading routing information, but otherwise is exempt from most provisions of the CAN-SPAM act.

Any emails that are advertisements or solicitations must include the following:

1. Clear and conspicuous identification that the message is an advertisement or solicitation (unless the recipient has given prior affirmative consent to receipt of the message);
2. Clear and conspicuous notice of the opportunity to decline to receive further email from the sender, i.e., an "opt-out" or unsubscribe option; and [If you receive an opt-out request, you have 10 days to stop sending email to the requester's email address.]
3. A valid physical postal address of the sender.

TicketFast Tickets
Any TicketFast tickets that we buy come from "known" sources" only; customers that we have done business with for many years or the original purchasing source.

Only the original TicketFast Tickets can be redeemed, not a copy or fax. Tickets can be given to clients, friends, etc but they must be given a copy of this document and the original TickerFast tickets that they receive from Empire Tickets. That does not mean that your name has to be on the TicketFast voucher.

In that same vein, do not photocopy or fax additional copies of your TicketFast ticket to others. If someone else gets a copy of your TicketFast ticket and enters the venue before you, your ticket will become void, and you will have no recourse. The barcode on the TicketFast ticket can only be scanned once, just like a regular ticket. Only the first scan of the barcode on your ticket will be allowed entry. Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket! If more than one copy of your barcode were to be scanned at the venue, the barcode scanner will alert the attendant that the ticket has already been scanned.

Empire Tickets is not responsible for lost, stolen, or damaged tickets. Do not crease, fold or smudge your TicketFast ticket. If the bar code is damaged it may not be readable which will make the ticket void.